Terms of Service

Last updated: 11 September 2026

These terms govern your use of truecite.com.au and the TrueCite service. They are meant to be read by the practitioner who uses the service.

Who we are

TrueCite (ABN 37 688 027 367), Sydney, New South Wales, Australia. You can reach us at info@truecite.com.au.

What the service does

TrueCite checks whether the identity of a case citation matches a record in a published, dated index of court decisions. It returns one of three outcomes: VERIFIED_EXISTS, IDENTITY_CONFLICT, or UNRESOLVED.

UNRESOLVED means only that the index consulted held no matching record. It is never a finding that the case does not exist. Confirm the authority at its source.

The service does not check quoted wording, the proposition a citation is said to support, publication restrictions, or whether an authority remains good law. It is not legal advice. No artificial intelligence or large language model is used in the verification. What the service can actually check changes over time and is stated live at /api/v2/coverage; that endpoint is the authoritative statement of coverage. The practitioner remains responsible for every authority put before a court.

Accounts

Firms register with a firm name, an ABN, a contact name and a firm email address. Barristers register in their own name with their own ABN. A sign-in code is sent by email; there is no password to keep. A session cookie named tc_session keeps you signed in. It is HttpOnly and SameSite=Lax, it is Secure when served over the internet, and it lasts up to 30 days.

The first ten certificates issued to a firm, identified by its ABN, are free. The free allowance belongs to the firm and not to the person, so a trial is used once.

Price and payment

An identity report costs A$4.90. It is a one-off charge; there is no subscription. Payment is made through Revolut's hosted checkout page. Card details are entered on that page and do not pass through TrueCite. We store the Revolut order number and the payment status.

TrueCite is registered for GST, and the price shown includes GST. When a payment is confirmed we issue a tax invoice for it, email the invoice to the firm email address on the account, and keep it available on the site while you are signed in. Each confirmed payment produces one invoice; asking for it again returns the same document rather than a second one. If the email does not arrive, the invoice can still be opened from your account.

If you have paid and the report has not been issued, write to info@truecite.com.au and we will refund the payment. Nothing in these terms excludes, restricts or modifies any statutory guarantee under the Australian Consumer Law that cannot lawfully be excluded.

Acceptable use

• Do not use automated bulk access, except through partner API credentials issued to you.
• Do not scrape, crawl or otherwise harvest the service or its indexes.
• Do not use the service for any unlawful purpose.
• Do not put confidential information in a report label. A report URL can be read by anyone who holds the link.

Partner API (pilot)

Partner credentials are issued for a stated scope. Usage is metered. During a pilot, usage is not billed until a commercial rate has been agreed; separate written pilot terms may also apply.

Clio integration

If your firm connects Clio Manage (Australia), TrueCite stores the OAuth access token and refresh token in a restricted file on our servers. Those tokens are used only for the functions your firm calls. If your firm disconnects the integration in Clio, or writes to us asking us to, the stored tokens are deleted or invalidated. Clio data is not sold and is not shared with third parties.

Intellectual property

The service belongs to TrueCite. Court records belong to the courts, and we attribute them to their sources under the terms those sources set. You may share reports issued to you.

Reports and their limits

A report URL is readable by anyone who holds it. A document fingerprint is a hash: it detects whether the stored payload has been altered. It says nothing about judicial authenticity and it is not court endorsement.

The service does not claim completeness beyond the coverage it states at the time. A citation outside that coverage is answered as not checked, not as a finding about the decision.

Limitation of liability

To the extent the law allows, our liability arising out of or in connection with the service is limited to re-supplying the service or to the amount you paid for the report concerned, being A$4.90. This clause does not exclude any statutory guarantee under the Australian Consumer Law that cannot lawfully be excluded.

Changes to these terms

We may change these terms. When we do, we announce the change on this website and publish the new version here.

Termination

You may stop using the service at any time. We may suspend or end your access if these terms are breached.

Entire agreement and governing law

These terms, together with any written pilot terms that apply to you, are the entire agreement between us about the service. They are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction.

Contact

Questions about these terms: info@truecite.com.au.

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